Terms of service
Please return goods to us at the address below, with a copy of the receipt and a brief note including your name and address, (order reference number if known) telephone number and details of the fault. We will then evaluate the fault fairly with the customer and make good as required. This may include a replacement or full refund including postage. This does not effect your statutory rights.
Goods may be exchanged where possible for a different size or type or refunded; the customer is liable for the additional postage costs back to us. UK return (swop) postage back to the customer will be paid for by us. Please return goods to the address below within 14 days from date of purchase and please include a copy of the receipt and a brief note including your telephone number address (order reference number if known) and what you would like in exchange.
Wrongly Dispatched Items
Please return the item to us, include a copy of the receipt and a brief note including your telephone number address (Reference Number if known) Please obtain proof of postage and keep postage receipt as this will be refunded back to you.
We as a company realise that footwear is a very important purchase, and we want our customers to be happy. The Consumer Protection (Distance Selling) Regulations 2000 states customers have 7 working days to return goods with out even giving a reason to obtain a refund. We will accept returns up to 30 days after purchase. However in the case that free outward shipping has been granted, Return Postage Charges are non-refundable unless goods are incorrectly dispatched or faulty.
Our usual outbound courier is Royal Mail; the recommendation is to use the Royal Mail Post Office for Returns and next day delivery is not required. Please obtain proof of postage and keep the postage receipt for any items returned to us.
All Weather Clothing17 Davids CloseBroadstairsCT10 1RD
PLEASE - DO NOT TAPE OR DEFACE WRITE ON SHOE /BOOT BOX. RETURN IN ORIGINAL SALE CONDITION. PLEASE WRAP UP IN ORIGINAL BAG AND BOX PACKAGING.
If you are unsure about anything mentioned above, please don’t hesitate to contact us!